Frequently Asked Questions In-A-Nutshell Answers To Common Questions

Yes. Alaska and Hawaii are included in our standard FREE 2nd day delivery, deliveries to Hawaii may take up to 3 days when shipped via this method. Shipping costs for overnight orders to Alaska and Hawaii may be calculated during checkout. For more information on Natren’s Shipping & Return Policy please visit this page. For more information on our high quality packaging visit this page.

To see if your shipment is delayed due to a UPS Service delay in your area, please click here for more information. If you’re still unsure about your shipping status, please feel free to contact us via Live Chat, Phone 1-866-4-NATREN (866-462-8736) or Email customerservice@natren.com. In order to ensure our probiotics are handled correctly during shipping, we only ship 2nd day orders Monday through Wednesday and Overnight orders Monday through Thursday in an effort to avoid weekend shipping delays and excess transit time. For more information and details on order cut off times please visit Natren’s Shipping & Return Policy page. Orders placed over the weekend will ship out the following Monday assuming it’s not a holiday.

The capsules contain the same freeze-dried probiotics as the powders. The powders allow you to use the amount you desire and are better suited for people who have trouble swallowing capsules. The capsules offer the convenience of a pre-measured serving. Individual preference is the determining factor in selecting which one is right for you.

Healthy Trinity and the Healthy Start System provide the same beneficial bacteria. Healthy Trinity is our most potent probiotic. It combines the three most powerful super strains of probiotics protected by a unique oil matrix technology for ultimate survivability in one convenient capsule. it insures the ultimate survivability of the 3 super strain probiotic bacteria. The Healthy Start System is a box containing three bottles, each one with a different, gentle serving of one probiotic super strain to customize a supplementation program for the entire family.

Life Start is the preferred, specially formulated probiotic for infants and toddlers up to the age of four. It can be used successfully by sensitive people of all ages. it is especially important supplement for individuals born by Cesarean Section or were not breast-fed. If you want dairy free, use Life Start Vegan. If you want s goat milk version, use Life Start 2. Life Start 2 is clinically tested for gluten sensitive individuals.

Like all living creatures, probiotics need to be protected from harsh environments. Their lifespan is diminished by heat, light and moisture. Natren products are packaged in dark glass bottles with tin lids to protect them from harmful light and moisture. They are shipped in thermally controlled boxes with ice packs to keep them cool, protecting them from extreme cold and extreme heat. The ice packs are expected to melt within the 1 to 3 day shipping period. Moderate temperatures will not affect your product’s potency for the short term.

We use UPS 2-day air shipping and UPS does not deliver to all zip codes on Saturdays or Sundays. We don’t want the product leaving our warehouse and sitting in a hot truck or warehouse over the weekend, so to deliver the freshest possible products we ship all our packages to arrive by Friday at the latest.

Orders placed online Thursday through Sunday will be processed on Monday morning and sent out for delivery that same day, assuming Monday is not a holiday.

Natren is the only company that offers probiotic specialists available for consultations M-F, 7am to 4pm PST. If you have questions about when or how to take your probiotics, or even which probiotic might work best for you, please give them a call at 866-462-8736.

Natren supplements are safe at any level. You can combine various probiotics and increase the amount until you achieve the desired results.

Goat's milk is still considered a dairy product; however, some people with sensitive digestive systems find it easier to digest. If you are allergic to milk protein, please consult your healthcare practitioner before using a product containing goat's milk.

All Natren probiotic supplements are free from gluten and gluten derivatives.

Tap water often contains chlorine or fluoride with pesticide residues and other undesirable chemicals. Since chlorine and fluoride are used to destroy harmful bacteria, these chemicals will harm the beneficial bacteria as well, thereby diminishing the positive effects.

Before you look at cfu, or colony forming units, you need to be sure you know what strains you are getting so you know if they are going to be effective. You can have many strains of bacteria in a product, but if they are not the right kind, they won't help you.

If you've identified the strain and it is clearly labeled, then you can turn your attention to the cfu. The minimum serving you should take is 1 billion cfu – it's the least amount of organisms needed to get a measurable effect. A therapeutic amount is around 10 billion cfu. Natren® has always listed potency of specific strains in cfu, when no other companies were doing that and the practice continues even today. Natren probiotic strains are protected in delivery systems to survive. Do not be fooled by high CFU counts on multi or single strain probiotic products that do not survive.

The powder products are protected with the intrinsic supernatant, part of the original nourishing and protective culture medium, which provides a natural buffer against gastric acid while also adding more benefits with the probiotic strain.

Micro-enrobing with a unique oil matrix is the best way to protect probiotic bacteria from stomach acid. Natren Healthy Trinity® is the first to introduce a micro-enrobing, unique delivery system – a hard gel capsule in which three super strains of probiotic bacteria are suspended in sunflower oil and vitamin E to keep the bacteria separate, noncompetitive and protected from gastric digestive juices for optimum survivability for over one hour in a pH of 1.7!

The bacteria strains must be bile-resistant. All Natren probiotics have laboratory-tested bile-resistant strains which will survive bile salts.

The unique and powerful strains that make up Healthy Trinity are Lactobacillus acidophilus, NAS super strain, to optimize beneficial activity in the small intestine; Bifidobacterium bifidum, Malyoth super strain to support the function of the large intestine; and Lactobacillus bulgaricus, LB-51 super strain to police the transient flora, which is part of the 40 percent of dry-weight fecal matter.

All of Natren's Dairy Free POWDERS are Vegan; i.e. Megadophilus Dairy Free and Bifido Factor Dairy Free powders. Take 1 tsp. a day of each, three or more times a day for rapid results. Note: Digesta-Lac Dairy Free is only available in veggie caps, not in powder form. Digesta Lac capsule can be taken along with each serving of the Megadophilus and Bifido Factor Powder.

If you're not into taking powders, Natren also has a veggie cap system; so, any dairy-free powder in veggie caps is suitable for Vegans. All the products referenced above are available in Veggie Caps. Note: Digesta-Lac Dairy Free is only available in veggie caps, not in powder form.

Finally, for the Vegan guru of any age who's serious about his/her probiotic health, Natren offers the Dairy Free Healthy Start System in veggie caps. Caution is needed when giving children under eight capsules to swallow. It is not advisable.

Note: This is Natasha Trenev's personal opinion, based on 51 years of experience in the field of formulating and fermenting probiotic bacteria and should not be construed as medical advice. Please consult with a medical doctor if you need more information.

"The dynamics of the internal 100 trillion microorganisms ecosystem changes continually according to the following factors: genetic predisposition, aging, daily stress, consumption of antimicrobial substances including antibiotics, a poor diet that favors the growth of undesirable microorganisms, travel, microbes found in food, air, and water and daily elimination of waste. Up to 40% of dried weight fecal matter is bacteria thus a tremendous shift happens whenever we have a bowel movement. There are no other more compelling reasons to consume probiotic beneficial bacteria than the ones listed. I often tell people you like to eat and drink every day why wouldn't you want to positively influence the most important ecological factor for your health? I believe it is more important than diet and exercise...but that is my opinion based on 51 years of research in this field."

Yes. Alaska and Hawaii are included in our standard FREE 2nd day delivery, deliveries to Hawaii may take up to 3 days when shipped via this method. Shipping costs for overnight orders to Alaska and Hawaii may be calculated during checkout. For more information on Natren’s Shipping & Return Policy please visit this page. For more information on our high quality packaging visit this page.

To see if your shipment is delayed due to a UPS Service delay in your area, please click here for more information. If you’re still unsure about your shipping status, please feel free to contact us via Live Chat, Phone 1-866-4-NATREN (866-462-8736) or Email customerservice@natren.com. In order to ensure our probiotics are handled correctly during shipping, we only ship 2nd day orders Monday through Wednesday and Overnight orders Monday through Thursday in an effort to avoid weekend shipping delays and excess transit time. For more information and details on order cut off times please visit Natren’s Shipping & Return Policy page,. Orders placed

Healthy Trinity and the Healthy Start System provide the same beneficial bacteria. Healthy Trinity is our most potent probiotic. It combines the three most powerful super strains of probiotics in one convenient capsule. The Healthy Start System is a box containing three bottles, each one with a different, gentle serving of one probiotic super strain.

The capsules contain the same freeze-dried probiotics as the powders. The powders allow you to use the amount you desire and are better suited for people who have trouble swallowing capsules. The capsules offer the convenience of a pre-measured serving. Individual preference is the determining factor in selecting which one is right for you.

Life Start is the preferred, specially formulated probiotic for infants and toddlers up to the age of four. It can be used successfully by people of all ages or were born by Cesarean Section or were not breast-fed. If you want dairy free, use Life Start Vegan. If you want s goat milk version, use Life Start 2

Like all living creatures, probiotics need to be protected from harsh environments. Their life-spans are diminished by heat, light and moisture. Natren products are packaged in dark glass bottles with tin lids to protect them from harmful light and moisture. They are shipped in thermally controlled boxes to keep them cool and extend their lives so they have guaranteed potency through the printed expiration date. Without such care and a guarantee, you may be wasting your money.

Natren supplements are safe at any level. You can combine various probiotics and increase the amount until you achieve the desired results.

Goat's milk is still considered a dairy product; however, some people with sensitive digestive systems find it easier to digest. If you are allergic to milk protein, please consult your healthcare practitioner before using a product containing goat's milk.

All Natren probiotic supplements are free from gluten and gluten derivatives.

Tap water often contains chlorine or fluoride with pesticide residues and other undesirable chemicals. Since chlorine and fluoride are used to destroy harmful bacteria, these chemicals will harm the beneficial bacteria as well, thereby diminishing the positive effects.

Before you look at cfu, or colony forming units, you need to be sure you know what strains you are getting so you know if they are going to be effective. You can have many strains of bacteria in a product, but if they are not the right kind, they won't help you.

If you've identified the strain and it is clearly labeled, then you can turn your attention to the cfu. The minimum serving you should take is 1 billion cfu – it's the least amount of organisms needed to get a measurable effect. A therapeutic amount is around 10 billion cfu. Natren® has always listed potency of specific strains in cfu, when no other companies were doing that and the practice continues even today.

There is no way to guarantee the potency of probiotics if they have been without refrigeration at any time. When probiotic products are shipped without refrigeration, they can be exposed to very high temperatures. Since probiotics are living organisms, you can be guaranteed of their potency only if they have been shipped and stored refrigerated. Natren products are refrigerated from manufacturing throughout the entire shipping process. This has always been Natren's standard when other companies have misrepresented the potency of their probiotic products by claiming they are shelf-stable; they conveniently don't mention that their products are not stable when exposed to harsh temperatures in the warehouse, shipping and distribution processes. If other companies cannot guarantee potency of each strain through a printed expiry date, how can you trust any of their claims?

The powder products are protected with the intrinsic supernatant, part of the original nourishing and protective culture medium, which provides a natural buffer against gastric acid.

Micro-enrobing with a unique oil matrix is the best way to protect probiotic bacteria from stomach acid. Natren Healthy Trinity® is the first to introduce a micro-enrobing, unique delivery system – a hard gel capsule in which three super strains of probiotic bacteria are suspended in sunflower oil and vitamin E to keep the bacteria separate, noncompetitive and protected from gastric digestive juices for optimum absorption.

The bacteria strains must be bile-resistant. All Natren probiotics have laboratory-tested bile-resistant strains which will survive bile salts.

The unique and powerful strains that make up Healthy Trinity are Lactobacillus acidophilus, NAS super strain, to optimize beneficial activity in the small intestine; Bifidobacterium bifidum, Malyoth super strain to support the function of the large intestine; and Lactobacillus bulgaricus, LB-51 super strain to police the transient flora, which is part of the 40 percent of dry-weight fecal matter.

All of Natren's Dairy Free POWDERS are Vegan; i.e. Megadophilus Dairy Free and Bifido Factor Dairy Free powders. Take 1 tsp. a day of each, up to three times a day for rapid results. Note: Digesta-Lac Dairy Free is only available in veggie caps, not in powder form.

If you're not into taking powders, Natren also has a veggie cap system; so, any dairy-free powder in veggie caps is suitable for Vegans. All the products referenced above are available in Veggie Caps. Note: Digesta-Lac Dairy Free is only available in veggie caps, not in powder form.

Finally, for the Vegan guru who's serious about his/her probiotic health, Natren offers the Dairy Free Healthy Start System in veggie caps.

Note: This is Natasha Trenev's personal opinion and should not be construed as medical advice. Please consult with a medical doctor if you need more information.

"The dynamics of the internal 100 trillion microorganisms changes continually according to the following factors: genetic predisposition, aging, daily stress, consumption of antimicrobial substances including antibiotics, a poor diet that favors the growth of undesirable microorganisms, travel, microbes found in food, air, and water and daily elimination of waste. Up to 40% of dried weight fecal matter is bacteria thus a tremendous shift happens whenever we have a bowel movement. There are no other more compelling reasons to consume probiotic beneficial bacteria than the ones listed. I often tell people you like to eat and drink every day why wouldn't you want to positively influence the most important ecological factor for your health? I believe it is more important than diet and exercise...but that is my opinion based on 40 years of research in this field."

Natren puts its 33 years’ expertise in manufacturing human probiotics in every animal probiotic.

Absolutely not. All of our animal probiotics are manufactured at the same level of International Good Manufacturing Practice (GMP) using the same quality ingredients as Natren human probiotics.

Yes, all probiotics are living organisms. Natren ships animal probiotics in a refrigerated state to your door. That is what sets it apart from all other animal probiotic manufacturers who ship products unrefrigerated.

For probiotics to stay alive, they must be shielded from light, heat and moisture, which kill beneficial bacteria, especially the most effective strains. Only amber glass, tin lids and refrigeration will keep probiotics viable.

Probiotics should be taken two hours apart from de-wormers and antibiotics.

Yes, in fact it’s the perfect time to do so. Antibiotics and de-wormers actually kill the good bacteria in an animal’s gut. Give Natren animal probiotics with every course of antibiotics and de-wormers.

Super strains are bacterial strains available for a given application, such as Lactobacillus acidophilus NAS. The NAS strain is a proprietary strain discovered by Natasha Trenev. No other probiotic company in the world has access to the use of this particular super strain. It is known as an especially “sticky” probiotic that sticks to the walls of the intestine.

Yes.

No, there is no difference. The term direct fed microbials has been deemed by many in the animal feed industry as a the most accurate description of beneficial bacteria that are consumed by animals. The terms are interchangeable. But regulations favor the use of the term direct fed microbials for use in animals.

All probiotics are not the same. The features that make Natren probiotics superior include the strains, number of colony forming units, the packaging and shipping. Probiotics are living organisms, and as stated before, heat, light, and moisture kill them. Natren probiotics are guaranteed to be 100% potent at the time of use if the directions on the label are followed, unlike other probiotics sold in room-temperature conditions. You have no idea if those probiotics are still alive and you are most likely wasting your money. Natren probiotics will work the first time and every time you need them.

Absolutely not! Natren uses the Trenev Process^®, a unique proprietary process, substantially increases the probiotic benefits by keeping the bacteria in their natural environment (supernatant) to ensure potency and efficacy, eliminating the need for additives (such as FOS – a type of sugar).

Yes. Natren guarantees its products through the expiration date if directions on the label are followed.

Everyone needs beneficial bacteria and your pets need them, too, as they experience the same digestive maladies we do. The levels of good bacteria are killed by antibiotic therapy, stress of training or food and housing changes. All of these stressors can lead to sporadic or chronic episodes of bloating, constipation or diarrhea. Giving Natren probiotics to your animal help optimize your animal’s intestinal health.