2 Day UPS Air shipping is included free of charge with orders over $65. $65 minimum in cart is required, after promotion/discount, to qualify for free shipping. Orders under $65 will be charged an $8 shipping fee.

A $12.95 packaging/handling charge will be added to your order for our custom thermal packaging which ensures your products arrive unaffected by extreme temperatures. During the hotter months, we also include dry ice. 

 

Standard 2-day delivery schedule (free)

Orders placed before 11am (PST) M/T/W ship same day, orders placed after that time will ship next day.

Orders placed after 11am (PST) Wednesday, and all orders placed THUR/FRI/SAT/SUN, ship Monday for delivery Wednesday (assuming no holiday)

 

Overnight delivery schedule 

Overnight delivery schedule: ($47.95 total, $35 additional charge)

Orders placed before 11am (PST) M/T/W/TH ship same day

Orders placed after 11am (PST) Thursday, and all orders placed FRI/SAT/SUN ship Monday for delivery Tuesday (assuming no holiday)

 

Holiday schedule  

We are closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving  and Christmas.     

 

Alaska/Hawaii

For orders to Alaska and Hawaii, there is an additional $25 shipping charge. 

Deliveries to Hawaii may take up to 3 days when shipping via this method.

 

International

For all International orders shipping fees will be calculated after an order is placed.

Please call (866) 462-8736 Ext. 2133 for more information.

 

RETURNS:

OVERVIEW

If at any time you are not 100% satisfied with the quality of your Natren probiotic product purchase, we want to know. Your feedback enables us to continually improve our premium line of probiotics and provide you with the most effective probiotic to meet your individual needs. If you are not satisfied for any reason, contact us at customerservice@natren.com or call 1-866-4-NATREN (866-462-8736) to speak with one of our probiotic specialists within 90-days.

On your first purchase, we offer a 90-day money-back guarantee on the purchase price of the product, limit one per customer household.

ELIGIBILITY

To be eligible for a refund through our money back guarantee, you must have ordered directly from either www.natren.com or from one of our probiotic phone consultants. You may contact us at customerservice@natren.com or by calling 1-866-4-NATREN (866-462-8736) for quick and easy refund assistance. To complete your refund, we require a receipt or proof of purchase, and return of all empty, opened, and/or sealed products.

Purchases made at a retail store location are not eligible for any refunds or exchanges directly from Natren. You will need to contact the store where you originally made your purchase and follow their return policy guidelines. Please read more about unauthorized resellers here.
This 90 day money back guarantee is available to first time customers only. Limit one refund per customer household. You can always return any item purchased from Natren direct (by phone) or Natren.com for any reason within ninety (90) days of purchase (the product ship date is considered the date of purchase), and receive a refund for the product purchase price, less any shipping and handling charges which are non-refundable. Natren reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item/(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed on the purchase price of the Natren probiotics, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

LATE OR MISSING REFUNDS (if applicable)

If after 30 days, you haven't received a refund, first check your bank account statement. Then contact your bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at customerservice@natren.com or by calling 1-866-4-NATREN (1-866-462-8736).

EXCHANGES (if applicable)

Natren will only replace probiotics if they arrive to the customer defective or damaged. To be eligible for an exchange, your probiotics must be unused and in the same condition that you received them. They must also be in the original packaging. Contact us at customerservice@natren.com or by calling 1-866-4- NATREN (1-866-462-8736) for quick and easy assistance.

SHIPPING

To return your probiotics, mail them to: 3105 Willow Lane Westlake Village, CA 91361. You will be responsible for paying for your own shipping costs for returning your probiotics to us. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your return, Natren is not responsible for packages returned to you or lost packages during shipment.